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Delivery & Payment

Delivery Times & Details:

All items are gift wrapped in tissue paper, with some extra sparkly details inside, so they're ready to hand straight over as a gift! All items are wrapped extremely securely to prevent damage.

Please note that if you order multiple items and one item is a pre-order, I will ship them altogether so you only have to pay postage once. If you would like them sent separately please just let me know.


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Oh You Pretty Things ships worldwide from England using Royal Mail post. 

Standard UK shipping is 2nd class recorded to provide tracking. If you would like to pay extra for 1st class or special next day delivery then please let me know and I'll find out how much that will be for you.

 Please note that all orders are made and dispatched purely by me in my own, so please allow up to a 10 working day window for despatch.

Wordwide shipping is sent by International Tracked Delivery.

Oh You Pretty Things is located in England, Europe.

- Shipping within the United Kingdom usually takes 2-7 working days.

- Shipping to Europe usually 7-10 working days.

- Shipping to the USA usually takes approx 8-10 days to arrive. If you'd like an express shipping option to the USA then just let me know and I'll get a quote for you.

- Shipping to the rest of the world takes approximately 2 - 3 weeks, although customs can occasionally delay packages further. As above, please just contact me if you'd like a quote for a different shipping option.

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Payment:

 All payments are processed and completed via Paypal, the most secure and popular payment service online.

 You can still easily and quickly pay for items with PayPal, even if you don't have an account!

- After you submit your order, simply click the "Pay Now" button. 

- On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card without having to sign up for a PayPal account. Easy :)


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Your purchase will be shipped when payment has been made in full. If you are having any problems paying with PayPal then please just let me know and I'll do everything I can to get any issues sorted out for you.

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If you are unhappy with your order for any reason please don't hesitate to contact me within 2 working days of receiving your package. I will do everything I can to get any problems sorted out for you. Refunds and exchanges are only considered on a case-by-case basis, and mainly for faulty items only, so please make sure you're really certain you want the item before purchasing. Please note that returns on are not free, and you will need to pay the return postage on your order. Original shipping costs will be only be refunded if item is faulty. After contacting me you have 2 weeks to return your item and will need to provide proof of postage. Items returned MUST be in resale able condition and free from odours e.g.: cigarette smoke.

Refunds are not available on custom items, this includes custom colour schemes and personalised jewellery.