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FAQ's

I've gathered up all my most frequently asked questions into one handy page!

If you can't find the answer you're looking for feel free to send me a message through my 'contact' page :)


Where are you located?

 In the UK!

Who runs Oh You Pretty Things?

Oh You Pretty Things is run solely by me (Lauren). I do everything myself, from hunting down the best stock for my Surprise Boxes, to website design, to picking and packing, and everything in between!

When will my order ship?

Surprise Boxes take a maximum of 10 working days to ship. If your box is a pre-order then a shipping date will have be given in the box description. If you need something sooner send me a message and I'll see what I can do!

Do you wholesale your items?

Not at the moment.

"I've ordered something and paid but now I want to add another item to my order, will you combine the shipping costs?"

Always! If i notice myself I'll always refund the extra postage straight away, otherwise just message me and if your original item hasn't shipped yet I can combine postage. This is always possible with small items, and with larger items we can work something out!

Where do you find your stock?

I spend a LOT of time (hours upon hours) searching for new stock that I love and it comes from just about everywhere. I'm also lucky enough to have some awesome vintage stores that know exactly what I like that help me too!

I will only use the best quality items in my Surprise boxes, and I like to find things that you can't just find on the highstreet everyday. That's why so much of my stock is vintage. 

If any item I have is Disney or features a Disney character then you can be assured that it is 100% official licensed merchandise.

My surprise boxes are luxury items so unless you've requested it or it is a particularly sought after item (e.g. the infamous Chip purse!), you won't find items from budget shops inside.

"I'd like a Surprise box of my favourite film/ character but it isn't one you have available. Can you make it for me?"

The answer is almost always yes! So if your favourite isn't yet listed just message me and I'm sure I'll be able to help :)